03 / SERVICES

Think beyond delivery of the charging cabinet.

Charging infrastructure has to be configured, commissioned and operated as a system. ZESS structures engagement around the complete project lifecycle.

Scope is agreed project by project

PROJECT LIFECYCLE

One technical conversation from site definition to operation.

01

Assess

Define the vehicle demand, dwell time, site load, grid capacity and commercial priorities that shape the charging case.

02

Configure

Select the power profile, connector approach, equipment architecture and site layout around those operating requirements.

03

Deploy

Coordinate equipment requirements, installation information, commissioning scope and network integration for the selected project.

04

Operate

Use connected monitoring, diagnostics and reporting to maintain visibility across the deployed charging equipment.

CONNECTED OPERATIONS

Visibility that supports the operator.

Supported charging configurations can include Ethernet or 4G connectivity with remote monitoring, diagnostics and reporting. The final software and service scope is confirmed for each deployment.

01Remote monitoring

View connected charging equipment without relying only on physical inspection.

02Diagnostics

Use charger information to support fault identification and technical investigation.

03Reporting

Maintain operational visibility through information available from the configured system.

04Defined support scope

Agree commissioning, maintenance and response arrangements around the project and local delivery model.

PROJECT SUPPORT

Define the lifecycle before deployment.

Discuss service scope